Frequently Asked Questions
Everything you need to know about your Tapper's Jewelry experience.
What is your return and exchange policy?
We offer a 30-day return policy for most jewelry. Items must be in their original, unworn condition with all security tags attached. Custom-designed pieces and engraved items are final sale.
Do you offer complimentary shipping on orders?
Yes, Tapper's Jewelry provides free insured ground shipping on all domestic orders over $500. For orders under $500, a flat shipping fee applies at checkout.
How can I be sure of the quality of my diamond?
All our center-stone diamonds are certified by reputable gemological laboratories such as the GIA or IGI. Every purchase includes a detailed appraisal and a certificate of authenticity.
Do you provide jewelry repair and cleaning services?
Absolutely. We offer professional cleaning, prong inspection, and full-service repairs. We recommend bringing your fine jewelry in every six months for a complimentary inspection.
Can I customize an existing design or create something new?
Our master jewelers specialize in custom design. You can work one-on-one with our team to modify an existing setting or create a completely bespoke piece from scratch.
What financing options are available for my purchase?
We offer several flexible financing plans, including interest-free options for qualified buyers through our partnership with synchrony bank, as well as Affirm for easy monthly payments.